FAQ

Q: Where do your products come from? A: Our products are sourced from trusted suppliers and manufacturers worldwide. We partner with reputable suppliers who offer quality products and reliable shipping services.

Q: How long does shipping take? A: Shipping times vary depending on the destination and the product's origin. Generally, orders are processed within 3 business days, and shipping can take between 5 to 15 business days for domestic orders. International orders may take longer due to customs processing and other factors.

Q: Do you offer free shipping? A: Yes, we offer free shipping on orders over 50 GBP within UK ONLY. For orders below this threshold and outside this territory, shipping fees may apply.

Q: Can I track my order? A: Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track your package's journey until it reaches your doorstep.

Q: What if I receive a defective or incorrect item? A: We strive to ensure that all products meet our quality standards, but in the rare event that you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving your order. We will gladly assist you with a replacement or refund.

Q: Do you accept returns? A: Yes, we accept returns for eligible items within 30 days of delivery. Please refer to our Returns & Exchanges policy for detailed instructions on initiating a return and eligibility criteria.

Q: Are your products eco-friendly/sustainable? A: We are committed to sustainability and eco-conscious practices. While not all of our products are eco-friendly, we actively seek out and partner with suppliers who prioritize ethical and sustainable manufacturing processes.

Q: Can I cancel or modify my order after it has been placed? A: We process orders quickly to ensure prompt delivery, so we recommend contacting us as soon as possible if you need to cancel or modify your order. However, once an order has been processed and shipped, it may not be possible to cancel or modify it. Please reach out to our customer support team for assistance.

Q: How can I contact customer support? A: You can reach our customer support team via email at Support@EllenElly.com or through our contact form on the website. We strive to respond to all inquiries promptly and provide assistance to ensure your satisfaction.